Winner of a Great Taste Award
Fair Trade and Rainforest Alliance Coffee
Biodegradable Bags, Say No To Plastic Coffee Pods!
Outstanding, Fresh Coffee Brewed Anywhere

Privacy Policy

Privacy Policy

This privacy policy applies to the website (“http://www.https://realcoffeebagco.com/“) operated by Real Coffee Bag Company Ltd “RCBC” and its affiliates (“Real Coffee Bag Company”, “we”, “our” and “us”) and to the processing of personal information by RCBC as contemplated in this privacy policy. Any reference to “you” or “your” means you, the user.

RCBC respects your privacy and is committed to protecting the personal information you share with us. This statement describes how we collect and use your personal information that we may collect about you through the Site and from our communications with you.

Data Protection Laws – How Does it Apply to our Website?

We are conscious of our legal responsibilities as a “data controller” and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations

Data Protection on Other Websites

There may be links from the Site to other websites. This privacy policy only applies to this site and not to any other website including any website linked from any part of the site. Accessing those third party websites or sources requires you to leave the site. We do not control those third party websites or any of the content they contain and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those website. We encourage you to review all policies rules, terms and regulations, including the privacy policies, of each website that you visit.

How Do we Obtain Your Personal Information?

We may as a result of your interaction with our site and our communications with you hold and process personal information obtained about you

What Type of Information Do we Collect?

Your Name

Your Address

Your Phone Number

Your Email Address

How do We collect and Use Non-Personal Information?

Please note that when anyone visits any of the site, we automatically collect certain non- information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider.  We sometimes use the non-personal information that we collect to improve the design and content of the site and to enable us to personalise your experience.

What Do We Do With Your Personal Information?

The personal information that you provide will be available to Coffee Bag, our affiliated companies and trusted third part service providers and contractors for the following purposes:

  • To enable us to process enquires through our website
  • To register you for and send you newsletters
  • To conduct Market research and Business Development
  • To provide you with information on products and promotions which may be of interest to you
  • In connection with surveys related to our products and the website
  • any other purpose indicated at the time you voluntarily provide your personal information

Marketing

We may from time to time use your personal information to send you automated email messages or marketing materials regarding our services and the services of third party suppliers, in each case with your prior consent.  These email messages may contain features that help us make sure you received and were able to open the message

You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with “unsubscribe” in the subject line, or by following the instructions in any marketing communication

Disclosing your personal Information

We may disclose your personal information to companies and individuals who perform business functions and services on our behalf.  Such functions may include hosting the Site, analysing data and providing other support services.  All such parties will be required to keep your personal data secure and only process it in accordance with our instructions

We may also disclose your personal information if, in our opinion, disclosure is required by law

International Transfers if Personal Information

We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information.  We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer

Cookies and Tracking Software

We use “cookies” and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified

We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you.  No information which personally identifies you will be collected through the cookies.  If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.  The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

Our website requires the use of cookies in order to work at their best.  If you do not wish these cookies to be used then please note that you may not experience our site working to their best effect

The Accuracy of Your Information

While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us. We do not intentionally retain any information about you which is out of date or which is no longer required

Personal Data Security and Confidentiality

We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse and unauthorised access, disclosure, alteration or destruction.